Help Center
Welcome to the Sannarita Help Center
At Sannarita, we're a family-owned business dedicated to creating personalized embroidery, handcrafted wood décor, seasonal home accents, and meaningful gifts designed to be treasured for years to come.
Whether you're ordering a personalized embroidered sweatshirt, designing a custom pillow, creating a one-of-a-kind wood sign, or purchasing seasonal home décor, we're here to make the process simple and enjoyable.
Below you'll find answers to our most frequently asked questions regarding orders, account management, order updates, personalization requests, and more.
Frequently Asked Questions
How do I place an order?
Placing an order on Sannarita is easy.
- Browse our collections or visit one of our customization studios.
- Select your preferred product.
- Choose available options such as size, color, style, or material.
- Personalize your item if applicable.
- Add your product to cart.
- Proceed to checkout.
- Complete payment securely.
Once your order is placed, you will receive an order confirmation email containing your order details.
Do I need an account?
No.
You may checkout as a guest.
However, creating an account allows you to:
- View order history
- Save addresses
- Save wishlist items
- Track current orders
- Receive exclusive promotions
- Access future subscription benefits
How do I create an account?
Click the Account icon located in the website header.
You can create an account using your email address and password.
After registration, you'll receive a confirmation email.
Can I modify my order?
Order modifications may be possible if production has not yet begun.
- Examples of changes that may be accommodated include:
Name corrections
Monogram updates
Thread color changes
Size changes
Address corrections
Personalization updates
Because many Sannarita products are personalized or handmade to order, we encourage customers to contact us as soon as possible after placing their order.
Once production begins, modifications may no longer be available.
Can I cancel my order?
Non-personalized orders may be eligible for cancellation before production or fulfillment begins.
Personalized, embroidered, engraved, or custom-made products often enter production shortly after purchase and may not be eligible for cancellation once work has started.
If you need to cancel an order, please contact us as soon as possible and we'll do our best to assist.
For additional information, please visit our Returns & Exchanges page.
How do I check my order status?
- You can monitor your order in several ways:
Log into your customer account
Visit our Track Your Order page
Review shipping and tracking emails sent to your inbox- Order statuses may include:
Order Received
Processing
In Production
Quality Review
Shipped
Delivered
Tracking information is typically provided once your order has shipped.
Do you offer gift cards?
Yes.
Sannarita offers digital gift cards that make thoughtful gifts for birthdays, holidays, housewarmings, weddings, graduations, and special occasions.
Gift cards are delivered electronically and can be used toward eligible purchases throughout our store.
Gift cards never expire and allow recipients to create something personalized that they'll truly love.
Do you offer subscriptions?
We are actively developing subscription offerings designed around seasonal décor, personalized gifts, home accents, and exclusive member-only products.
- Subscription members may receive:
Early access to new releases
Exclusive seasonal products
Subscriber-only discounts
Personalized décor collections
Special promotions and surprises throughout the year
Join our email list to stay informed about upcoming subscription opportunities.